I talked to the state about our recent re-certification for a particular service we provide, but I don’t like. They certified us last year, but never gave us any policies and procedures. We’re just winging it. During this re-certification they complained about a certain policy we had. They were reading the wrong company policy manual. I informed them of this. They felt this alternative policy to a service that didn’t affect them was in conflict with the policy they never gave me. I assured them that the policy has nothing to do with them therefore does not conflict with the policy we’ve never seen. They were not happy with that answer and wanted me to clarify our policy in regards to their policy. I assured them that since they had required no policy, we had never written one. So therefore, the policy that we didn’t write could not conflict with the policy they had never written. They still were not happy and wrote us up on the issue. In my response to their requesting more clarification on the policy we didn’t have in regards to the policy they never wrote, I responded “N/A”.My boss signed off on it.
( Follow-up: The week of May 13, 2003, more than TWO YEARS after this incident, we got a letter stating they are examining the issue and will get right back with us. I swear on anything you want this stuff is true. )
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